30,000 minutes lost due to hoax calls


Scottish Liberal Democrat health spokesperson Alex Cole-Hamilton MSP has today condemned hoax callers, calling them a “threat to people in urgent need” as he revealed the scale of hoax calls to the ambulance service.

In response to a freedom of information request from the Scottish Liberal Democrats, the Scottish Ambulance Service revealed that 28,107 minutes of ambulance crew time has been lost to malicious calls since 2012.

Mr Cole-Hamilton said:  

“Our emergency services are doing a difficult job and saving countless lives. The service attends around 700,000 call outs a year and staff are busier and busier. The last thing they need to be dealing with is people wasting time and resources when others are in need.

“Minutes can be precious when responding to incidents so to lose almost 30,000 of them must be immensely frustrating for the staff involved.

“These figures show that this malicious behaviour is a persistent issue.

“Let’s be absolutely blunt about this: those who make hoax calls are a threat to people in urgent need. We need to ensure that the Scottish Ambulance Service and other agencies have the resources they need to educate people over the dangers that malicious calls pose.”


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