Alongside Almond Cllr Kevin Lang I met with ScotRail Managing Director Alex Hynes for crisis talks about the ongoing situation at Dalmeny station and South Gyle regarding the under provision of rolling stock and train cancellations. Mr Hynes confirmed that the problems on services from Fife to the capital are the worst in the country and as such are his number one priority.
The problem has been caused by recent industrial action which meant that staff did not receive training on the new Hitachi trains into service, that training has, over the past 4 weeks seen a number of drivers taken out of commission.
At the start of December this staff shortage was compounded by the fact that ScotRail’s lease expired on 40 carriages that had to be sent south as they were committed to other operators. New and replacement rolling stock has been delayed by the manufacturer, but is now being delivered.
At our meeting we agreed the following as part of the solution:
1: That ScotRail will work towards zero cancelations and provide more capacity by 7th January. (They are confident of this) This is helped by new leave arrangements which will see an additional 11 drivers made available from the turn of the year.
2: We asked that they have coaches ready on standby at Dalmeny from Thursday 3rd January to ferry passengers to the city centre should overcrowding continue. They suggested this was doable and will confirm this with us shortly.
3: They encouraged us to share the compensation form with all passengers. If your journey is delayed by more than 30 mins you are entitled to compensation. You can access the online form for this here: https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee